Lack of flexibility on billing and change of package

<p>On 5/08/17 I upgraded from Access to Premium. My payment date is 26,th of each month. On 14/08/17 I was told my package was suspended for non payment. I was told for the period of 11 days I owed about R160 odd. I offered to pay that and go back to Access package as I didn't want to remain on premium. I was told I could only downgrade on 25th, which means I'm forced to pay R517 odd for a service package I don't need. The supervisors were also not flexible to allow me to pay the R160 odd, with the lame excuse that the system does not allow to downgrade. This is why I don't feel DSTV has value in charging such exorbitant prices fo programming that is not flexible for customers. I need senior personnel to contact me for help on this</p>