Lack of FINANCIAL CONTROLS

DSTV need to reconsider at their billing system as well as the systems internally. Please see Ref #'s ********** 9-I81, ********** 9-I82. these calls were logged on 03 and 03 April respectively. I logged another call today

I was on DSTV compact and DSTV had a Promo whereby you pay R699 for the first 6 month of upgrading to DSTV Premium. I though i was "TAKING ADVANTAGE" of a discounted offer. To my DISMAYI found Myself spending almost R1000. I called to enquire Since APRIL, winch is almost 2 Months. Each time I call I am told. I AM ESCALATING TO FINANCE, 7 WORKING DAYS! We almost on 7 Months and I Still have no Refund. In all my calls, SORRY, WE HAVENT LOADED THE DISCOUNT. WE APPOLOGISE.

HOW LONG SHOULD I WAIT FOR MY REFUND?!

This is what i Want, I want t be refunded for the EXTRA MONEY that was debited. Then I want a GOODWILL CREDIT Amounting to ONE MONTHS subscription for the time I had to ENDURE the continuous LIES i am being told.

You FINANCE division is UNTOUCHABLE. your AGENTS are very DEFENSIVE and PATRONIZING. EACH Agent tells you what they CAN'T DO to assist and not what they CAN DO. My query has been sent through to FINANCE for 2 MONTHS.

I WANT MY MONEY BACK and ONE MONTHS Free Subscription.