Lack of feedback my DStv to it's customers

I've last wrote to DStv on the 24 June 2024, with regards to the 2 weeks of no service my family experienced due to DStv inexperience, to this date no one called me to find out what's my issues however when it comes to debiting my account monthly they don't make a mistake, I need to be refunded for the 2 weeks of no service, As I've already paid them for a month but never fully enjoyed that I've paid for. I'll keep on shaming DStv on this platform until my issues are addressed