Lack of feedback in customer service.

I am writing yet another letter to follow up on a request that has been sitting with your team since February 5 2010, even after numerous attempts to follow up on the and continue on the thread regarding my enquiry, nobody has bothered to reply back to me. I am creating a new ticket so hopefully we start afresh and someone does really look into this...

2010/03/04 I wrote: Gooday

I am just going to paste an email that I sent to one of your customer service managers regarding a call that was logged over 3 months ago, at the centre of this enquiry I have over and over highlighted the lack of response from the service, but interestingly, even though the call was escalated to a service manager. the manager has not bothered to respond.

Gooday Mckaylin

I am writing this letter directly to you as I have been informed that you are one of the customer service managers. What I believe should have been a fairly easy resolve is turning out to be a huge inconvenience (I believe for your me and you team).

I have decided to bypass calling into the customer centre as I have concluded that the process simply has too much gaps, I have already called in 3 times, and at every occasion, I am told that someone will be getting back to me within 48 hrs, it is now 2 weeks.

Without getting too much into details, and so we do not waste anymore time, can you please clarify the below

The box office Debonairs promotion, does or did this promotion ever exist?. Most of your staff do not seem to know what I am referring to, although I have received an official email of the invitation.

In the period between November – December as I was advised and participated, why is it that my details cannot be picked up anywhere?. Could this be some type of false advertising to lure customers in?

And why is it that you always promise to get back to your clients, yet you never do?. Instead I have to call in every time to request feedback (and in 1 instance I was put on hold for an hour), is my request of any less importance to your team, do you guys have more pressing matters you are attending to?. Why is it so hard to get feedback from your team?

This Email was addressed to: ***********

DSTV reply: 2010/02/05 DStv (MultiChoice)'s reply: 05 Feb 2020, 09:20

Hi Koena,

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards DStv: Hello Peter Team

It is now 2020/03/20. there has been no reply, even when I tried to follow up