JH
Johan H
1 reviews | Active since Jan 2016
17 Feb 2016, 11:57
Lack of feedback/ details
Multichoice: you rep**** to my query with the following statement: \According to our records your billing query has been resolved and your account adjusted accordingly...\" <br> <br> I WAS NOT INFORMED OF ANY DETAILS REGARDING THIS STATEMENT??? PLEASE PROVIDE AS MY QUERY REMAINS UNRESOLVED!!!! <br> <br> POOR ATTEMPT!!! HOW CAN YOU EXPECT ME TO BE SATISFIED WITH THIS REPLY?? YOUR LACK OF PROVIDING DETAILS IS NOT ACCEPTABLE!!!<br> "
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Feb 2016, 09:57Hello Johan Harmse,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account. We advised on the adjustments that was done on your account and why, you requested that we transfer the credit amount to your Box office account.
We confirm that your request has been actioned and your Box office account is reflecting a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account. We advised on the adjustments that was done on your account and why, you requested that we transfer the credit amount to your Box office account.
We confirm that your request has been actioned and your Box office account is reflecting a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply23 Feb 2016, 09:57
Official
Hello Johan Harmse,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account. We advised on the adjustments that was done on your account and why, you requested that we transfer the credit amount to your Box office account.
We confirm that your request has been actioned and your Box office account is reflecting a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account. We advised on the adjustments that was done on your account and why, you requested that we transfer the credit amount to your Box office account.
We confirm that your request has been actioned and your Box office account is reflecting a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert