Lack of feedback after complaint lodged and unauthorised money debited

I wish to complain about the non-feedback regarding the *****ulent case I lodged with you on the 27th of May 2024 at 08:33am. I spoke to the consultant, over the phone, for 32 minutes 35 seconds. I subsequently had various telephonic interactions with your company. On the 28th of May 2024 at 08:01 I called, and I spoke to a consultant for 1 hour 14 minutes. Today, 04 June 2024, I called and spoke to Andiswa Mthanga and I was shocked when she informed me that the (DSTV) system does not say anything about my matter except for the fact that there is an escalation and she is unable to give me feedback regarding what is happening.

I wish to point out that on the 28th of May 2024, I received a call from a lady who said she was investigating my complaint and she wanted me to send her a screenshot of what was on my phone. The call was at 11:16 am and it lasted 2 minutes and 37 seconds. On the 29th of May, election day, at 19:39 I received a call from the same lady and the call lasted 19 minutes 35 seconds. My complaint is regarding an amount of R1 788.4 that was ********ly debited from my account. Packages were added to my account which were not authorized by me which has led to me suffering a financial loss.

I want feedback regarding the complaint that I lodged, and I want to be refunded the money that I suffered.

I did not authorise to be in premium and I want to revert to my original package which I have been on for a couple of years now.

I would appreciate it if I could receive urgent feedback as it is unfair that after numerous telephone conversations and sending all the relevant screenshots I still have no feedback

Your urgent attention to this matter would be appreciated.

Kind regards,