zN
zandile N

1 reviews | Active since Sept 2016

07 Aug 2017, 11:59

Lack of feedback

<p>Multichoice has listed me due to what they claim to be non-payment. I called them on 2017/08/02 and was advised that when I disconnected my Services last year June the system reconnected the services by error and I was billed for those days, thus reflecting as non-payment. No one has tried to contact me in over a year regarding this and this year I receive a call from RCS stating that I am Blacklisted. I called their call centre and spoke to Khensani, Nomalungisa, Sbonile (supervisor), Kagiso (supervisor) and Cassandra (who put me on hold for 15minutes until I had to hang up). Each time I am promised a call, SMS, Email that I still have not received. I have emailed their Delisting department and I'm advised of a 24hr turn-around-time yet my query has been pending for 7days. I have app**** for an apartment and have been declined due to their error and no one seems to care.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Aug 2017, 12:07
Official

Dear Zandile Ngwenya

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team