Lack of customer service - Non carring attitude all around

My mom got an explora from DSTV a month ago and to date it has not been installed yet we are being billed for it. The service is now off and now can assist in unlocking and DSTV so we do not have the service. I would multi choice to arrange for the installation of this explora and follow up until its installed. I would like them to check how many time the service has been disconnected in this month and not bill us for that. Their social media service doesn't care and refuses to call the customer as you wait an hour to get through to someone. Its easy for them to sell you something however its a struggle to get the thing installed. Your after sales is pathetic