Lack of customer service by DSTV Manager Rundburg

Just spoke to Anelisa the manager from Randburg Center DSTV, who I was asking , why my DSTV is closed , she tells me that when my DSTV account was changed from the 27th to 1st in terms of payment, I should have paid extra money. I explained to her that , why was I not informed by DSTV desk that I need to pay the extra amount, she tells me, well that lady should have told me , but since she did tell there is nothing she can do.

So DSTV is disconnected and because DSTV failed to inform their customer about their procedures, the customer accounts has been de-activated and a manager cannot help , because she cannot verify who did the changes from her system.

Am angry and am tired of this bad service, so DSTV can keep their DSTV, since customers do not matter to them.