LACK OF "CUSTOMER SERVICE" AND RE-TRAINING OF CALL CENTRE STAFF

We have a debit order set up for our DSTV, they "apparently" never received our payment. We contacted the call centre to enquire and was told by the agent we can pay R1000 to re-connect and the balance can be paid at month end. We paid the R1000 and email proof of payment to various different email address as told by the agents. I spent over R100 in airtime contacting the call centre. I spoke to atleast 7 different agents who all had something different to say, I was told to email proof of payment through to Nandipha, she will sort it out. Then I was told that the agents do not have private email. I requested my call from friday to be pulled and listened too. I was told they will call me back within 30 Minutes. I am still waiting for that call.

I Personally think that better training needs to be provided to the call centre staff and I said I had atleast 7 different versions of what they think should be done.

The service is absolutely PATHETIC!!!!!!!!!

NO WONDER SO MANY PEOPLE ARE CANCELLING THEIR SUBSCRIPTIONS.

I want someone to contact me to get this sorted out ASAP!