Lack of Customer service

<p>I had the dstv price lock decoder of R799 which have ended. I called in to double check and the lady told me yes it has ended so i app**** for the new decoder on the price lock of R899. She told me that when i receive my new decoder i must phone DSTV immediately to cancel the old one otherwise i will be double billed. I have called multichoice from the 24 of Jan four times already and everytime i am being told it needs to be escalated as they can not cancel the old one from their side. Ref: ********** 4/i52 and ref: ********** 4/i56 no feedback. i was told that i might be double billed this month. Some people have a budget and cannot afford to pay DSTV R1700 for lack of customer service. I am not very happy at all about this.</p>