Lack of customer service

<p>Last year March i received an email from multichoice offering me to pay for 11 months subscription and get the 12 month free promo and pay the subscription for the same old sub charge.I rep**** to receive a quote which i did and i asked them to go ahead payment for March was already made payment of the full amount quoted was paid end of March .I called ********** a good few times to confirm everything is in order.fees are paid annually.I called Dstv on monday and they advised that i could take the same offer payment to be made on the 01st of March R4641.00 </p> <p>At the same time i sent an email with the same query the response was that the amount is due on Feb 1st which is not correct as i did not receive thia subscription for 12 months so the promo offered is not in line with what I paid?I then went to DSTV in umhlanga that was of no use as the consultant Kiren tells me the account was paid but was not on annual and therefore they are not giving me the 12 months sub i must bring in all the emails for them to investigate.Now the email was sent by Dstv so was the responses so who is confused ..i need to print out something sent to dstv and take it to them which makes no sense and is a total waste of my time.i am really irritated with the lack of service and conflicting statements. Pathetic service from Dstv both callcentre and branch.you sent me thr offer how about you actually do your job and find the emails sent to clients so no inconvenience is caused to these clients.i expect dstv to look into this as you cant offer a product forget to change your system receive the money and not provide the service </p>