Lack of customer service

I am very disappointed in the way DSTV is operating, last month on the 22 I called in to canceled Extra view, recording features and also changed the payment date for my mother to the last day of the month. None of those were done, now we are told that she must pay a certain amount before she can be reconnected. How can we pay for your agent's mistake because the agent we spoke to initially said we can start paying the normal fee and why was it disconnected on the 25th meanwhile we changed the payment date. Worse when I ask to speak to someone who can try and assist I was on hold for almost 10 minutes only to be told that they are busy, very disappointed