Lack of Customer Care

I have spent almost an hour, in the number of minutes in calls I have made to the call centre. This in reference to not being able to rent the Equaliser and making enquiries in to reasons why. I could not be assisted but to my dismay the movie was charged.<br> <br> This inconvenience I have suffered is heartbreaking, as I called to enquire why money was debited for something I could not receive. I was subsequently advised that a notation was written to authourise payment, but depended on accounts. Days have passed but nothing.<br> <br> Is there no system that synchronize as the call centre said her system does not allow her to view whether the movie was successfully downloaded?<br> <br> I am really disappointed.