Lack of Connectivity

My TV Specialist Installer experienced dire difficulties whilst trying to upgrade from my old PVR to the new Explorer using my existing Combination Silver Box . The process of de-activating my Silver Box from my old PVR to activating it to the new Explorer whereby I am able view programmes successfully on a secondary TV Set is currently impossible . We are told that Multichoice is aware of this problem and the Technicians are busy trying to solve this issue . It has been more than a week now that this problem has persisted and no doubt I will be expected to pay for my full months subscription irrespective of whether I get full transmission of programmes or not . It is unacceptable that an organisation such as Multichoice is incapable of sorting out a problem such as the one above .I am really annoyed about this matter and of-course dealing with your call centre is another unpleasant experience . It is very \un-user"friendly . Sort out that issue above asap ."""