Lack of communication and attitude towards a customer that needed information

<p>Hi all</p> <p>i am describing an experience on behalf of my wife yesterday 7/02/2017 my wife and her mother went to do a change of ownership on an HD decoder from my name to my mothers @Westgate mall,they took along all the documentation needed to do the change of ownership,The customer services agent (Levoeene Okkers) then explained that their system was offline and asked them to return to store when the system was back on,she handed my wife the form and then advised my wife to ONLY returned the form after i have signed it and filled the details needed instead of bringing along everything,My wife (Whom is unfimilier with the process) then returns today 8/02/2017 travels taxi all the way to the store and she then gets served by the same agent,the agent then asks her a copy of both IDs my wife then reminds her that she was the one to state that my wife should just bring the change of ownership sheet and thus resulting in a debate,the agent denied having said anything like that, after an ugly debate the agent the turns to an ugly attitude and tells my wife the system is now offline again,when my wife asked for her name she then vulgaly Says "do you want me to spell it ou for you?" thereafter she gives her name in a filthy manner ,My wife has travelled 2 days for nothing not only were we not helped but my wife was humiliated in store aswell as been made a ****,If this is how DSTV Westgate Mall treats their customers then i would like more people to know how this branch is allowning Levoeene Okkers to treat Loyal DSTV Customers</p>