1 reviews | Active since Jun 2015
Lack of communication
I have a compact subscription with DSTV which I manually pay when soccer is around cause of their lack of diverse entertainment<br> <br> I recently found out I owe re-connection fees dating from Last year September, yet each and every month I have been paying the subscription fee without them cutting off.<br> <br> From my understanding, I am suppose to not view their services until I have payed the amount due, Last night I (05-02-2016) was disconnected, my dad paid the R320 and then when I was suppose to pay the R50 for re-connection fee, I am told I owe the R104.11 which was owing from last year.<br> <br> My question why was this amount due not communicated with me that I owe re-connection fee from last year (2015) instead I was allowed to watch the services while I owe them, if I didn't call I wouldn't have knew about this amount as they have arrogance of not communicating with me instead just allowing me to coninue watching the services.
Please accept our sincere apologies for the delayed response and for the level of service you received on this regard.
We confirm your account is up-to-date. Please note you can also view your latest account balance by dialing *120*68584# from your cell phone. Alternatively, you can register on our website www.dstv.com on self-service and create a connect ID to access your account where you can view your account balance and transaction history for the past three months to mention a few.
We sincerely apologise for the inconvenience caused. Should you require any further assistance, please feel free to make use of our touch points below to contact us :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the delayed response and for the level of service you received on this regard.
We confirm your account is up-to-date. Please note you can also view your latest account balance by dialing *120*68584# from your cell phone. Alternatively, you can register on our website www.dstv.com on self-service and create a connect ID to access your account where you can view your account balance and transaction history for the past three months to mention a few.
We sincerely apologise for the inconvenience caused. Should you require any further assistance, please feel free to make use of our touch points below to contact us :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
