PK
Phatuxolo K

1 reviews | Active since Jun 2015

06 Feb 2016, 14:36

Lack of communication

I have a compact subscription with DSTV which I manually pay when soccer is around cause of their lack of diverse entertainment<br> <br> I recently found out I owe re-connection fees dating from Last year September, yet each and every month I have been paying the subscription fee without them cutting off.<br> <br> From my understanding, I am suppose to not view their services until I have payed the amount due, Last night I (05-02-2016) was disconnected, my dad paid the R320 and then when I was suppose to pay the R50 for re-connection fee, I am told I owe the R104.11 which was owing from last year.<br> <br> My question why was this amount due not communicated with me that I owe re-connection fee from last year (2015) instead I was allowed to watch the services while I owe them, if I didn't call I wouldn't have knew about this amount as they have arrogance of not communicating with me instead just allowing me to coninue watching the services.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Feb 2016, 14:30
Official
Hello PhathuK,

Please accept our sincere apologies for the delayed response and for the level of service you received on this regard.

We confirm your account is up-to-date. Please note you can also view your latest account balance by dialing *120*68584# from your cell phone. Alternatively, you can register on our website www.dstv.com on self-service and create a connect ID to access your account where you can view your account balance and transaction history for the past three months to mention a few.

We sincerely apologise for the inconvenience caused. Should you require any further assistance, please feel free to make use of our touch points below to contact us :

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna