1 reviews | Active since Mar 2015
Lack of Clear understanding of offerings
Called Multichoice on Friday to find out what available offerings there were regarding the Explora. First call - I was told that if I brought in my old dual view decoder I would only have to pay in R400 on the Explora (would have been free had I had insurance). Sounded too good to be true and the consultant spoke flat out all the time - to the point where I had to ask him to slow down. Called again - needed to make sure - told a different story. Called a third time - needed to find someone who knew what they were talking about. That was yesterday and I was told if I brought in the old decoder I pay in R1300 (and a few cents). Person sounded very unsure - asked him to check with his colleagues - he did - he then came back and told me it would be R1600 that I had to pay in!!!??? Why don't these people all have the same information??? Tried to contact the Head of Customer Service - well I never got further than the switchboard and they insisted on putting me through to the Call Centre - I said NO but they did anyway - I hung up. I AM NOT THE ONLY PERSON WHO HAS EXPERIENCED THIS FRUSTRATION WITH TRYING TO GET ACCURATE INFORMATION!!!!!! PLEASE HELP???
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
When your Dual View decoder stops working, you can bring it in to one of the MultiChoice Walk-in Centres to trade for a newer model decoder at a reduced price. We're currently offering the DStv Explora at R1 699 (that's a R300 discount on the normal purchase price).
If you have decoder insurance (DCC) and suffer specific damage to your device, we'll replace it with two new DStv HD Decoders (at no extra cost, as per the conditions of the insurance).
The offer to swap your decoder for a DStv Explora decoder if you have insurance is only applicable to customers with PVR decoders.
Please be aware that if you need an installation upgrade (in order to get HD content), you'll have to carry that expense.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
When your Dual View decoder stops working, you can bring it in to one of the MultiChoice Walk-in Centres to trade for a newer model decoder at a reduced price. We're currently offering the DStv Explora at R1 699 (that's a R300 discount on the normal purchase price).
If you have decoder insurance (DCC) and suffer specific damage to your device, we'll replace it with two new DStv HD Decoders (at no extra cost, as per the conditions of the insurance).
The offer to swap your decoder for a DStv Explora decoder if you have insurance is only applicable to customers with PVR decoders.
Please be aware that if you need an installation upgrade (in order to get HD content), you'll have to carry that expense.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert