Lack of business ethics.

Good day. After endless phone calls and emails of proof of payments sent to senior officials at DSTV and their various departments, i got a call from a company called ccr on behalf of dstv for account arrear collections for the third time. And when i call dstv call centre they tell me that they can see that my payment has been made but they have not allocated it to the account so i just have to keep getting phone calls from this collection agency until they allocate it. When you send them emails requesting feedback, it seems that either the person has died or the company just doesn't seem interested in replying to their customer requests.

At the time of my first incident i paid my account monthly as i should and they switched off my services due to non payment. I sent through my proof of payment to the proof of payment department and all the non allocated and account queries. To a senior called Thomas Monareng who never gave me any feedback. I then proceeded to end my services with dstv but to no avail because they have not allocated my payment. Its been 2 years now and every 2 to 3 months i get a nice phone call telling me that if i pay a certain amount today or tomorrow my services could be reconnected for a fee on top of the outstanding amount. After i directed the caller to rather go through the proper legal channels such as an attorney they tell me that we don't need to take things so far and that someone else would be phoning me to explain my need to pay money i have already paid better to me.

Its totally unacceptable and a pure lack of business ethics and loss of trust.