SF
Stan F
1 reviews | Active since Oct 2010
21 Oct 2015, 08:50
Lack of assistance in activating/deactivating Hol
When I phone the call Centre to Activate or Deactivate my Holiday Decoders they inform me that I can do this from the Website. I then ask them to guide me through the process and as soon as they see they are unable to help they are reluctant to assist further. PLEASE SOMEBODY WHO IS AWARE OF THE CORRECT PROCESS CONTACT ME SO WE CAN GO THROUGH THE STEPS TOGETHER. I would like to manage the activation/deactivation of my Holiday Decoders via the Website surely this is not asking to much seeing that your Call Centre Staff keep on reminding me that this can be done via the website.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
29 Oct 2015, 08:34Hello fesser,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved on the 25st October 2015 by one of our agents, your holiday smart card was disconnected and account was credited with days that you did not requested the service active. We apologies for the delayed response we are experiencing high contact volumes.Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved on the 25st October 2015 by one of our agents, your holiday smart card was disconnected and account was credited with days that you did not requested the service active. We apologies for the delayed response we are experiencing high contact volumes.Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply29 Oct 2015, 08:34
Official
Hello fesser,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved on the 25st October 2015 by one of our agents, your holiday smart card was disconnected and account was credited with days that you did not requested the service active. We apologies for the delayed response we are experiencing high contact volumes.Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved on the 25st October 2015 by one of our agents, your holiday smart card was disconnected and account was credited with days that you did not requested the service active. We apologies for the delayed response we are experiencing high contact volumes.Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta