Lack luster service from DSTV

I wish I could give DSTV zero stars. Over the last day I have been struggling to get answers from them for something that I thought would be relatively easy to sort out. I contacted them yesterday at 3 minutes to 8 to ask a simple question. I wanted to find out what happened to a series I was following on CatchUp because I don't watch it live. But instead I waited for a reply for three hours. Yet my question wasn't answered or resolved. I only received a answer today. However the answer I received doesn't make sense at all. The episodes of the series was somehow removed, no longer available and only the trailer available to watch. All I wanted to know was why the episodes was removed and when it and the latest episode will be loaded. Instead I was told that the series that I was watching already four episodes in was only going to be played/start on the 8th of February. With no explanation and it's not the first time. They did the same thing with a series called La Brea, they played one episode. The following week all it showed was coming soon. Than they played the season from the beginning again. This keeps happening, in December I had a similar inquiry about another series. One minute I was watching an episode of a series, I stopped it to attend to something. When I returned to watch it it was all of a sudden not available. And this happens on both the decoder and the DSTV app. For someone who is paying for two separate subscription and premium package on top of that this service and their no answer answers is completely unacceptable and disappointing. And to think I defended them to my colleagues when the all canceled their subscription for Netflix. Now they (DSTV) are giving me a reason for pause.