LABELLED A *****STER WHILE ENQUIRING ABOUT MY SERVICES BEING DISCONNECTED

On the 31st Of January, I paid R496 for my monthly compact subscription; on Sunday my services were suspended. I made a call to DSTV customer care and I was told my payment wasn't allocated this was after the consultant had requested I send her my POP (***), and she told me she was allocating the funds and would reconnect my services which she did. On Tuesday my services were again disconnected, I went through the same process again of calling and requesting for my services to be reconnected and I was told the bank I used does not belong to DSTV but they will escalate my matter to find a resolution. I also sent them a POP (***) showing them both POPs reflect the same bank details but I didn't have a problem with my services being disconnected in January. My services were reconnected while they went to investigate I think the consultant that assisted me on that was Nomphelo ( ***3_i230). This went on until I called again on the 8th and I spoke to a lady by the name of Nhlamulo (*** ref for the call) I explained to her what my problem was and I gave her both reference numbers I received when I sent my POP's she then put me on hold as she wanted to have a word with her Team Leader / Supervisor. I was on hold for about 10 minutes when she came back and told me she would not be able to assist with reconnecting my services because the POPs that I sent were forged. I asked her how and when was she able to verify the information she was telling me and she told me her Team Leader told her so. I then requested to speak to the Team Leader because I wanted him/her to make me understand how I was all of a sudden accused of ***** and she told me his busy and he would call me back once they were done on a call. The tone and attitude this lady used were demeaning and disrespectful as she kept on huffing and puffing in the background while I was on the phone with her. I told her to put me while I waited for the Team Leader to finish with the call he was one then the line went dead. This just added another layer of disrespect, this lady has no customer service. I mean first, she calls me a *****ster then she drops the call in my ear, where does she even get the audacity to treat PAYING customers like that??

I do not appreciate the disrespectful and condescending tone Nhlamulo used and even took it a step further by accusing me of *****. Nhlamulo and her Team Leader have disrespected me so much that I am asking myself what kind of ETHO is being installed on your staff, is this the culture that DSTV has across all boards?

Awaiting feedback from your representative because this treatment will not be one that I will ever tolerate worse where my money is involved.