Kudos to Nhlakanipho Ngcobo

I would really like to thank Nhlakanipho Ngcobo for his patience when dealing with my query. I paid my Dad's account from my FNB on 30-Sept 2019, later on from the same account I tried to pay my account but the banking App did not update the customer number so the payment went into my dad's account again. I didn't realize my mistake till I saw a message on the decoder. I then called the call center on the 1st Oct 2019 requesting for them to transfer the payment, my services were then disconnected and after numerous calls my services were not restored. On the 7th October 2019 I had exceeded my patience limit, this guy listened patiently as I was ranting on the other side of the line and he was calm the whole time, saying he understood my frustration and he would try helping me as best as possible. He managed to "retrieve" my proof of payment and attached to my account; my services are now active again as they are still trying to resolve the payment error. A job well done to you Nhlakanipho Ngcobo for going the extra mile and taking time to explain everything.