MT
Mtakababa T
1 reviews | Active since Oct 2018
02 Nov 2020, 17:44
Kindly assist
Yesterday around 5pm when I tried to switch on my decoder, it just went dead. It's hardly two months since I purchased it, the sad part is I could not locate the person who installed it. Today, 02/11/2020 around 17:20 I visited Tera Byte(Agent) but was turned away. I then went to Makro Alberton, I was also turned away and Makro staff reffered me to Mall of The South, unfortunately that is too far from me, I could not go since I do not have money. I kindly appeal for Multi choice assistance in this matter. I wish to point out that I took unpaid leave so that I can attend to this matter. Unfortunately I was told the decoder would not be changed. ***
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Nov 2020, 18:40Hi Mtakababa Tsepang,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Nov 2020, 18:40
Official
Hi Mtakababa Tsepang,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MT
Mtakababa T's updateReviewer Update
03 Nov 2020, 16:27It is quite disappointing that a customer would install a DSTV, a few months down the line, The decoder just goes dead. You then get a call from Multichoice telling you that they won't be able to assist in replacing the decoder. Another sad part is that they fail to track the installer whom I purchased the decoder from.
I'm now sent from pillar to post, what an inconvenience. Which now means I must take another unpaid day off, borrow money so that I can travel to all these Multichoice Agencies with the hope that one of them would assist me. Can someone at Multichoice intervene and assist me I tracing the Agent whom I bought the decoder from or replace it for me.
I'm now sent from pillar to post, what an inconvenience. Which now means I must take another unpaid day off, borrow money so that I can travel to all these Multichoice Agencies with the hope that one of them would assist me. Can someone at Multichoice intervene and assist me I tracing the Agent whom I bought the decoder from or replace it for me.
MT
Mtakababa T's update03 Nov 2020, 16:27
Reviewer Update
It is quite disappointing that a customer would install a DSTV, a few months down the line, The decoder just goes dead. You then get a call from Multichoice telling you that they won't be able to assist in replacing the decoder. Another sad part is that they fail to track the installer whom I purchased the decoder from.
I'm now sent from pillar to post, what an inconvenience. Which now means I must take another unpaid day off, borrow money so that I can travel to all these Multichoice Agencies with the hope that one of them would assist me. Can someone at Multichoice intervene and assist me I tracing the Agent whom I bought the decoder from or replace it for me.
I'm now sent from pillar to post, what an inconvenience. Which now means I must take another unpaid day off, borrow money so that I can travel to all these Multichoice Agencies with the hope that one of them would assist me. Can someone at Multichoice intervene and assist me I tracing the Agent whom I bought the decoder from or replace it for me.