1 reviews | Active since Jun 2017

16 Feb 2018, 03:45

Keeps disconnecting services

Sick and tired of multichoice/dstv service and their incompetence. Twice a week they disconnect our account, you call them more than 3 times a day wasting your airtime speaking to different people telling you same story but not fixing the problem. What kind of business are you running there. We pay you on time every time but you treat us like this. I am really frustrated and I am sure I am not the only one.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2018, 08:43
Official

Dear Basani B. Mabaso

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2018, 14:51
Official

Good day Basani

Thank you for sending us your query.

I apologise for all your inconvenience.

Our records indicate that you have been assisted. The service is active and the reconnection fees charged have been reversed.

Please do contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

's update18 Feb 2018, 18:04
Reviewer Update
Yes I am sorted until you cut me off again next week. I need a permanent solution. I don't want to call again next week.