Keep switching off my signal after I paid

Item: DStv (MultiChoice)
Rating: 2
Author: Chantel R

I have had trouble with DSTV for 2 consecutive months now. I paid my account and then they switch of my signal, charging me R50 reconnection fee after I even sent though proof of payment. this happened Last month as well as this month. They do it at least 3 times a month!!! why am I paying when I have at least 5 days per month that I am not able to watch tv!!! I am surely sick off this. I will not be paying Reconnection fees every week if the payment does not reflect on your systems as you say. I am using the correct payment ref and everything!!!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Nov 2015, 13:36

Hello Chantel@25,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Nov 2015, 13:36

Official