nB
nielson B

1 reviews | Active since Jan 2016

09 May 2016, 12:21

keep on disconecting my services

<p>&nbsp;hi there&nbsp;</p> <p>since February 2016 till now i have been constantly been disconected and after phoning and and asking why they keep saying there was a reversal payment. after numerous of phone call to dozzens of supervisors and emails with proof of payments been sent numerous of times they still keep disconecting me. and on top of that they charging me reconection cost all the time. And when i do phone in to query whats going on i keep getting the same answers all the time which is that they will lodge a complaint to the finance department to sort it out and that they will get back to me. and majority of the time no one gets back to, when they do they keep asking for proof of payments to be sent through i have sent these payments more than 10 times already. nothing is changing it is now 3 months of complaining and nothing is getting done.</p> <p>&nbsp;</p> <p>does dstv actually know what the hell they are doing</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 May 2016, 08:36
Official

Dear Mr NA Castello Branco

Thank you for taking the time to contact us. Please be advised that we confirm your payment amount of R779.00 that was made on the 12th February 2016 and reversed on the 12\2\2016 was corrected on the 5\3\2016and the payment was put back into the account. All re-connection fees were credited on the account. Your invoice date on your account is on the 6th of every month, however your payment amount of R613.00 is due now for service until the 5\6\2016. Kindly make payment to prevent automatic disconnection of service.

Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

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Regards

Nesta

Best regards,