Keep on cutting me off

I paid my account via EFT and send them the proof of payment. If been cut off 5 times this month and every time i need to phone them to switch me back on. I was on a debit order with them but they did not take off my payment. so decided to EFT the money to their account.... I realy think that they wasting our times and money because they cant do their job correctly. whey shoud i go out off my way to phone them to sort out this non-sins every time as i am paying to use the service that i dont get from DSTV . This is realy poor service and then you still have to pay so much money for this... I hope that this matter can be solved as that im not happy with their service.