RL
Ruwaida L
1 reviews | Active since Aug 2014
01 Jul 2025, 10:00
Keep *****ing more money from me than the package I opted for
I keep sending emails and hellopeter complaints, you keep debiting me with 715.00 each month and i opted for a lower package, i reversed the debit order this month because last month you stole a higher amount from me and again this month, can a manager please call me
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Ruwaida L's updateReviewer Update
04 Jul 2025, 09:46I am AGAIN writing to express my deep dissatisfaction with the level of customer service I have received, since no response is recieved to my hellopeter complaint, my complaint on their website, my calls etc . It is extremely disappointing that despite my request for a manager to return my call regarding a pressing issue, I have yet to receive any form of follow-up. Siphosithle Buthelezi assured me on Monday that someone would contact me the same day. As of today, no one has reached out. To add insult to injury, my DStv service has now been cancelled without proper resolution or communication. This experience reflects a concerning lack of regard for customers—something that likely explains the loss of so many others. I will be discontinuing my service and exploring alternative viewing options. DStv is, in my view, no longer a service that delivers value, and I am under no obligation to continue supporting a business that fails to support its customers.
RL
Ruwaida L's update04 Jul 2025, 09:46
Reviewer Update
I am AGAIN writing to express my deep dissatisfaction with the level of customer service I have received, since no response is recieved to my hellopeter complaint, my complaint on their website, my calls etc . It is extremely disappointing that despite my request for a manager to return my call regarding a pressing issue, I have yet to receive any form of follow-up. Siphosithle Buthelezi assured me on Monday that someone would contact me the same day. As of today, no one has reached out. To add insult to injury, my DStv service has now been cancelled without proper resolution or communication. This experience reflects a concerning lack of regard for customers—something that likely explains the loss of so many others. I will be discontinuing my service and exploring alternative viewing options. DStv is, in my view, no longer a service that delivers value, and I am under no obligation to continue supporting a business that fails to support its customers.