Keep getting disconnected because credit aard debit order NEVER works

There are few things in this world that are more frustrating than trying to resolve issues with DStv's customer care department. I cannot recall an instance where I have interacted with them and been pleased with the service or the result of the call. I have been a Premium client for around 20 years or more. Multichoice is losing Premium clients by the thousands annually, and they are forever whining in the media about Netflix and co. having an unfair advantage, so one would expect that they look after their few remaining Premium clients better, but you would be wrong. For several years I had no problem paying by Credit Card Debit Order, and one day a few years back, they just stopped debiting my card, removed that as a payment option from their site, and disconnected my service. I have repeatedly tried to get it setup again without success and each month I must pay manually. One agent even told me "you are wrong, we don't do credit card debit orders, just normal debit orders and never have". When I asked if she was implying that I'm lying, she rep**** with "yes, maybe you are". If I forget to pay manually each month I get hit with reconnection fee. Then recently the option to pay by credit card monthly debit magically reappeared on the MyDStv site, and I have entered my card details several times, then it deducts R20 to verify the card details, and after 30 days: you guessed it, I get disconnected.

DStv, I am begging you: please, please take my money. I WANT you to have it, and I WANT to have Supersport (nothing else there to be honest, but you probably know that), but you refuse to take my money monthly. Maybe, if you treated the remaining clients better, we wouldn't all be forced to seek other TV service providers and subscribe directly to other sports streaming services. Just a thought. Use it, don't use it.

Oh, and if you send some reply to this complaint to say, "we are sorry to hear about your issue, please DM us with your details so that we can resolve the issue for you", then please make sure the person that contacts me can actually, really, fix the issue...