Keep disconnecting service in error!
For the last month our dstv service was disconnected every second day. When I phone they keep telling me it is an error, they will escalate the issue. Today 8:32 we got the same error message. I had to obviously waste my airtime again, just to hear they can do nothing till next week Thursday. The busy upgrading services and they don't have a system to log into my account. So I paid for a service in advance and now they can't help? I hope they will \credit"these days we are without dstv! I personally think this upgrade is way too long"
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DStv (MultiChoice)'s replyOfficial
12 Jul 2015, 10:46Hello zonet,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Kindly provide us with your decoder serial or smart card number to allow us to activate your service. Please be advised that we will be able to assist with your other complains after the 16th of July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Kindly provide us with your decoder serial or smart card number to allow us to activate your service. Please be advised that we will be able to assist with your other complains after the 16th of July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Best regards,
DStv (MultiChoice)'s reply12 Jul 2015, 10:46
Official
Hello zonet,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Kindly provide us with your decoder serial or smart card number to allow us to activate your service. Please be advised that we will be able to assist with your other complains after the 16th of July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Kindly provide us with your decoder serial or smart card number to allow us to activate your service. Please be advised that we will be able to assist with your other complains after the 16th of July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Best regards,