Keep Deducting After Cancelation

Phoned Multichoice on 25 January 2026 to cancel my subscription that goes of every 21st of the month. I was assured that my subscription was cancelled but low and behold the debit order went of end of February again. I checked the My Dstv app and now it shows my next payment due end of March. Luckily I have recorded the phone call but now all the time it will take to sort this *** uit and hopefully get refunded just makes me furious!