1 reviews | Active since Jan 2020
Kayleigh
I decided to get the November 2019 Black Friday pricelock for R799 plus one extra dual view. To activate I paid R800, then December I get an account for R1400, I phoned DSTV to confirm and asked them what I should pay, the lady said my account due is R799 plus the extra view of R95 this gives me R894 that I should pay. DSTV then put a debit order through on my account for the R1400, I phoned and they couldn't pick me up on their system using my ID, I then gave them my customer number which worked but my ID doesn't appear on the system, I was again told that I'm registered for the R799 plus one dual view and that this will be escalated cause I was over charged and that my ID Info will also be escalated. She also said that I will be refunded for the over charge on my account..... After waiting a week and no call back from DSTV or the refund I phoned today and was told that I now pay R1000 for my R799 PRICE LOCK Deal? Can this please be explained....
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We apologise for the delay in resolving your query. We hope that the issue as been resolved, if not, please send us your DStv account details (ID number, customer or smartcard number).
We are aware that you initially sent the details, however, due to security reasons, the details are blocked and we can't use them to access your DStv account.
Regards
Kagiso
Best regards,
We apologise for the delay in resolving your query. We hope that the issue as been resolved, if not, please send us your DStv account details (ID number, customer or smartcard number).
We are aware that you initially sent the details, however, due to security reasons, the details are blocked and we can't use them to access your DStv account.
Regards
Kagiso
Best regards,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, your account was not discounted. What would normally happen is that we would charge you R809.00 + R95.00 + 95.00 (R95.00 for Xtraview) but we would then discounts/credit your account such that we bill you R799.00 and R95.00.
This has been correct by our support team after we escalated to them. We have credited your account and you currently have a credit of R300.65.
Regards
Kagiso
Best regards,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, your account was not discounted. What would normally happen is that we would charge you R809.00 + R95.00 + 95.00 (R95.00 for Xtraview) but we would then discounts/credit your account such that we bill you R799.00 and R95.00.
This has been correct by our support team after we escalated to them. We have credited your account and you currently have a credit of R300.65.
Regards
Kagiso
Best regards,