*** service from multichoice

Dstv has provided me with the poorest of the poorest service, on the 13th of December I made a call to the call centre to inquire about the amount to pay since we get paid early in December and also the amount to pay on the app was not the usual amount hence I name the call, I spoke to an agent did not take down the name because i thought everything was recorded, she told me that the amount that I see is the amount that I'm supposed to pay in December and also that I was given a discount hence its half of what I usually pay, I asked her again of it's correct she said yes, I then asked her to send me a confirmation email or sms, she sent me a payment link, o then waited for the 23rd since I usually pay on the 23rd, when I was about yo make payment it said I owe R2230R, I was shocked and surprised, I then made a call and spoke yo this agent who advised me not to make payment, she will ask her manager to call me back and fix the error because it's a wrong amount, I waited yo get a call back from a manager up until my services got cut off on the 27th of December, I then send an email which was attended to and my services were restored, now today my services got cut off again and no one has bothered to call me, I have an internet package of 25G, which I was told that I qualify for, I then decided after 2 months of this 25G, to call and upgrade to a 100G since I use it for work, I was told that I cannot upgrade and now when I was called last week the gentleman that called me told me that it was possible for me to upgrade, I have never recieved su h poor service in my life, the agents don't even know their own product, I get promises that Manager will call even today I was told that I will get a call from a manager, I will end this year without ever receiving a call from a manager, I demand that my services get restored all of it including my internet and the upgrade I'm not the one giving out false info and the discount that I was told that I will get, go to your records of the 23th of December you will hear exactly what that agent said to me, I'm not going to suffer because of you people not training your agents properly I'm a customer I bring in the business and I demand to be treated fairly and with respect