*** SERVICE

Got offered a new price lock deal via call 20.02.2020, got approved and the lady informed me i would get a phone call or sms from couriers for delivery. Seeing that I already had a previous deal i thought okay all will go smooth and delivery will take couple of working days like before. A week later i call to find out on the progress, only for the person to tell me "No sir I see you were approved but i don't know why you haven't heard anything, i will escalate your account, someone will call you back today (26.02.2020) with more info". I only got a phone call on 28.02.2020 with a lady Noleen requesting me to send through proof of ID, Income and Residence. Then my mind flipped.. how on earth do you ask someone for all this **** again after literally taking money out of his/her account every month for the past 3 years???? doesnt make sense!!!! Waste of time!!! Eventually i sent all the docs (twice) and guess what i still havent had any feedback after several emails back and forth to the price lock (useless) department. All im hearing is excuses and ohhh no we waiting to hear from our couriers, or this or that or sorry for inconvenience... BS!!!!!!!!! No wonder people cancel their contracts with DSTV!!! Why must i ask a customer do the following up !! If you pay almost a thousand rand a month for shows that repeat daily but still watch DSTV one would expect better service and value for money, but seriously starting to regret DSTV!!! I'm not "delivering"the service !! Treating your clients like **** and lack of interest, this is absolutely PATHETIC!!!! I work in customer service as well and believe me i know all the troubles and tricks but this is just inexcuseable !!!