*** service at dstv contact centre, Nokwanda Ngubane

So I paid my dstv subscription this morning already then I come home 9 hours later I find my TV playing channel 100 only, I check on the self service channels and it shows my decorder is active, I called the contact centre on ********** and I was on the line with Nokwanda Ngubane who basically told me the same thing over and over, "switch off the decorder and switch it back on" after doing this a couple of times I told her it isn't working and she basically told me then there's nothing they can do because the payment is reflecting and on the system the decorder is showing active, so now if there's nothing she the employee of multichoice can do, *** am I supposed to do as a client because my money is there so whose responsibility is it to make sure my dstv is connected?? Oh and by the way it's my own airtime that she was wasting she didn't even offer to call me back she just wanted this off her hands, and AM STILL NOT CONNECTED!!!!!!