*** service!

Last month change of ownership was done on our household decoders and we ended up with 3 decoders under DM Mthombeni name. A debit order went through on the 01/11/2018 on DM Mthombeni's for the month. Now today this morning there's an error of E16 with ********** 6 and upon enquiries through out this day Multichoice decides to send his ref no: ********** 7. Why from the onset did not they send a right reference number? Secondly why were we not billed properly this R641.93? No SMS or email or message to make us aware of this payment, all they do is terminate the service and when I pay they saying I've used a wrong reference number while it is put up on the tv message by THEM! I can't believe such inconvenience, I'm saying to them allocate the amount paid to the wrong reference number to the right reference number. I'm told that they'll get back to us after 2 hours. We pay subscription s for such bad service?