RH
Riaz H
1 reviews | Active since Feb 2012
26 Mar 2016, 11:38
*** SERVICE
Two weeks ago we phoned Multichoice to upgrade out package to the new R899 explorer deal.<br> <br> They take down our our details and informed us we can expect a call with in 48 hours.<br> <br> todate we still waitining for a call.<br> <br> I called back today and spoke to Zanele who has no sence of service, informs me she cant help i need t sent an sms to the DPP department.<br> <br> your call centre staff really suck,<br> <br> Multichoice is not a cheap service yet we get ****ty service.<br> <br> is somone going to take ownership and assist us or do we cancel the service altogether ?<br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Mar 2016, 11:57Hello Reezo86,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints)
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints)
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply27 Mar 2016, 11:57
Official
Hello Reezo86,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints)
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints)
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta