Just want my channels as advertised on the platforms and refund on access i did not have last month

So i downgraded a while to the dstv family package, and disconnected the access to record. Just to find out i had a decoder online with no packages just the access fee so how is this possible. Every day since Monday i have been struggling to get the channels i must get for my package,I DO NOT GET CHANNELS LIKE 148 ON THE DECODER AND ALSO ON DSTV NOW. every day with a reply it look like there is another agent that ask me my personal info, i am tired og giving this 3 times per day and i still have the same problem. decoder was factory reset, when i go up to the channel it say that channel is not in my country, when i go to my channels it gives a E18 error in all channel it give a E16 error. i am tired of this poor service, I know the problems we facing but on a call you referred to someone else or online chat but online chat is disabled pas 12 according to website. when you come through they will message you over 2 hours later and go after a minute, i can not be in front of service for so long bare this in mind !!