RS
Robert S

1 reviews | Active since Jan 2018

13 Jan 2018, 12:52

just very poor service

I bought a 2nd hand decoder very cheap as I am first time dstv subscriber or want to become one I can't because I have to pay the first owner account how must I be billed for him it's not my responsibility for it how can multichoice expect new subscriber to pay for there Los do you treat all your clients like this if there is can I pls here from you we have to stop it now I must pay previous owner account over 2000 before I can use my decoder very unprofessional and very poor service for a new customer

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jan 2018, 07:58
Official

Dear Robert Schuster

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jan 2018, 12:01
Official

Good day Robert Schuster

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have tried to contact you without any success.

Please provide us with an alternative number and time for us to contact you as we need more information in regard to the purchasing of the decoder.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

RS
Robert S's update15 Jan 2018, 15:59
Reviewer Update
I am trying to to do a change of ownership ref *** but I cant as previous owner is behind and I bought the decoder from I didn't know it now I can't change and I want to become new subscrber I think this is very poor service my number *** Henry van buys seen I'd *** regard
RS
Robert S's update17 Jan 2018, 08:24
Reviewer Update
Now I am getting no response or feedback