Just Refrain from getting DSTV and rather get Fibre and stream...you will be better off

Who knew that having a DSTV account could be such a nightmare! So apparently DSTV employees are not working from the same instructions because each time you call in for the same issue, you will be told a different thing and have to comply with different procedures. I am so angry at having to spend 30mins to an hour dealing with *********** agents who don't listen to what you are saying and try to solve your problem with their ineffective call procedures. I opted for a DSTV account due to terrible internet speeds, making it impossible to entertain my family or even work from home effectively. I bought the decoder mid to end of March and installed it. I was advised to transfer the ownership in order to alleviate the current technical issues i was having. The transfer was requested on the 28th ans processed on the 30th of April 2020. I had paid an installment on the 29th as well anticipating any delays in the processing of the transfer and not wanting to be disconnected at all. I was promised that the transfer of credit currently in the account, which i requested and indicated on the transfer of ownership form quite specifically, would be moved to the new account within 7 working days. This was not done. I then called to query this when informed by the new account holder that the credit had not been passed, and spoke to Babalwa on the 29th May 2020 at 5pm, over a 23min call, who promised to refund the money into my account and that the money would reflect within 7 working days. Today is the 10th June 2020 and the money is not reflecting. I called to query this again and had to speak to an absolutely inept consultant who could not identify the problem despite my best explanation. I was transferred to escalations and spoke to Quanita who assisted me and assured me that she could solve the problem. At least she knows what she is doing. I wait to see if this will be resolved.