Just out for your money

Dstv did not debit my account after me making numerous call to them. They then arranged payment option and now when account supposed to be settled they say that I still have to pay for another 5 months. The lady Themba bvuma from dstv is going against what she said. She also admitted that it was dstv fault that my account was not debited. I have a ref number that dstv owes me for 2 months. Now they change they are ******* and don't know what they are doing. That is why they are making headlines on news.