Just give me what I paid for

I recently added my Disney+ back onto my Dstv subscription however since the day I added it I havent been able to watch as it keeps telling me that I need to subscribe in order to view anything. I contacted Disney and they informed me that the subscription is still under my old cellphone number which I changed with Dstv months ago however it would appear that it isnt changed on the Disney+ side with Dstv. I've contacted Dstv's call centre more than once and each time I just get told that I will receive a link which I must click on then I will be able to access my subscription but the link never comes. On New Years day the consultant logged an escalation for me and promised that I would receive feedback within 2 business days which was Wednesday 3 January it is now the 9th and I have yet to receive any feedback and am still not able to access my Disney+. I feel that since this is a fault on Dstv's side with poor customer service that the least you can do is give me a credit for the days I was unable to watch towards my next bill which is due on 20 January. How much longer am I still going to wait before this issue is sorted out?