Just dont care

we have had a problem with our dstv now for almost 3 week. firstly the signal was bad and after a while we had no channels at all. I contacted multichoice and they said we need to test our decoder. took it in to get tested and there was not problem. then they said we need to get and ne LNP eye for our dish and did so. so phoned dstv and they said we need someone to come and look at our installation. They technician just said sorry you need to get a PVR decoder!! WHY!!! we can only afford the premium package and now Dstv's attitude is that sorry we cant help you. so I phone dstv yesterday to cancel our subscription and they said sorry we can only cancel it at the end of Feb. why do I have to pay for something I CANT even use!!!!<br> <br> explain to me why you do this and why we were not notified!!! this is not the first time you have done this. I heard you have done this to many of your customers and that is the way you are discontinuing the decoders.