Just don't care

On 27th Oct I asked Multichoice 2 down grade me 2 compact as money ws tight. They stated it would only come into effect on 2 Nov. I was told 2 pay just over R400 for compact. The down grade did not happen. Then on the 27th Nov I paid another R400 which would cover me till the end of Dec 4 compact. I contacted them and said that I had still nt been switched 2 compact. She forced the changed on the 2nd. Then I received an sms stating I need 2 pay another R400 odd in order 2 continue with watching. I told them it was nt my fault they did not down grade me and I was nt going 2 pay the extra money. So they switched me off. I was without DSTV 4 almost a month. When I asked them 2 switch it back on, I constantly had signal problems and I kept getting the E38-32 screen that says the channel you are watching is not running now please check when next program is on. Even though it was a channel I am supposed 2 get and was busy watching. The screen just pops up in the middle of my program and then stays 4 about 10 min. when I phoned I was told that they cant find a problem and it can only be signal. ????? SAY WHAT...... I never that that problem before. WHATS HAPPENED IN THE LAST 3 YEARS!!!!!!