1 reviews | Active since Nov 2013
Just disconnect
I spoke to Ntombi (0n number ***) on 29 February 2016 at 09:30. Ntombi said my debitorder will go off that night. This morning, my DSTV was disconnected. I called, and the most professional man, Mlungisi assisted me. He confirmed that it was a fault from DSTV. <br> <br> The debit order will go off tonight, but with a re connection fee of R50.00, that will be wavered, as no re connection fee will be charged, as the fault lies with DSTV.<br> Why deduct the money, including the R50 re connection fee, and then credit the R50 on my DSTV account? I WANT THE R50 BACK IN MY BANK ACCOUNT, AND NOT CREDITED ON MY DSTV ACCOUNT PLEASE!<br> <br> Why do DSTV cause me inconveniance, and take R50 re connection fee when i was not at fault????
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing your account has been adjusted and the reconnection fee credited to your account accordingly. As a result your next payment due will be less by R50.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing your account has been adjusted and the reconnection fee credited to your account accordingly. As a result your next payment due will be less by R50.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,