1 reviews | Active since Mar 2009
Just disconnect
I am ****ed off, as I have payed my account on the 26th March, which have falled on the long weekend. Multichoice have disconnected my account on Tuesday last week, because they didn't receive my payment. When explaining to the consultant that day, my account was reactivated, saying that if I have paid my monthly subscription that the fee of R50 will disappear. (Which by the way I have already paid) This passed Saturday, my account again was suspended saying a owe them R100 plus. After my tempered has reached the sky, and explained to them over the phone and on Facebook, they reach to a conclusion to switch on my account. Now today, is my account again being switched off. Flippen hell ppl, are you so *********** that I have made payment on the date that I should. Now due to holidays and weekends is the funds only reflecting later on. Its not my flippen fault...!!!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
i tried contacting you to advise you that the re-connection fee charged on the account was reversed. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
i tried contacting you to advise you that the re-connection fee charged on the account was reversed. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,
