LS
LISA S

1 reviews | Active since May 2017

18 May 2017, 19:54

JUST DEMANDING MONEY

<p>I paid my subscription on 2nd May 2017. The 3rd of May my Dstv was suspended due to none payment. I phoned the call centre and spoke to Marco who requested proof of payment with a promise that as soon as he gets the email that he will switch my Dstv on again. Nothing happened so I phoned again. I spoke to a lady who switched on the Dstv and promised to rectify my account. All went well for about a week and they put my Dstv off again. My husband phoned and demanded it be switched on. This morning it was off again. Dstv demanded R49 and some odd cents. I went ballistic when the lady on the other side told me that due to the fact that our subscription had be suspended and then switched on again a couple of times the amount that we need to pay is R119.17. I phoned later and spoke to Mapula who requested I email her my proof of payment together with the proof of payment of R51 this morning. She switched the Dstv on again and confirmed that she had received the proof and that she would work on my problem. This evening I got a mail message requesting another R99 today to not mis out on al Dstv wonderful programming. Are they kidding me?</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 May 2017, 08:12
Official

Dear Lisa

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team