1 reviews | Active since May 2023
Just close your company please.
Settled our account on the 21st October 2024. Today the 8th November 2024 we cannot watch anything due to a e16 error.
I tried to use the chat bot but after the message that says it will connect me to an agent I still haven't received a reply.
I try to contact the contact centre. After a few attempts I can't get through all I hear is the "subscriber you have dialled is not available" prompt.
After my disgustingly bad experience with DSTV customer care over the last 3 months I had hoped that I would not have go through this again.
How is it possible that we pay R1700 only to be cut off 2 weeks later ( not even full coverage) and then when I try to contact Customer support through the basic channels that I'm not even able to get through?
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
This literally means that DSTV is charging people R1600 for a premium service for 2 weeks of service.
This literally means that DSTV is charging people R1600 for a premium service for 2 weeks of service.