Just can't understand why, DSTV?

My DSTV was off last month( April). I didn't pay at the end of May, due to unfortunate circumstances. So this month I have the money to pay again. On 25 April, I paid R800 and an hour later my DSTV comes on. Thank you for that. This morning(9/05) when i got up, it was off again. I waited until 7 am and called the call centre. A lady picked up and i asked her to please switch on my dstv, because i paid my account. She told me that she can't and that I must pay another amount to have it switched on. I tried to explain to her that we didn't have dstv last month, because i couldn't pay it. She just kept on talking while i try to explain. I admit i lost my cool and shouted at her, for that i apologize to her.

DSTV I don't understand, because just yesterday i downloaded my Statement for May and it shows an amount of R374 not yet due. So how is it possible to go from not yet due ,to disconnected. Now i must pay Four Hundred and something to have it connected again?

I must say, your self help service on DSTV website is not working.

Please sort out this mess and switch on my dstv I will wait for your response via email. Email address ********** I can't answer a phone during the day at work. Otherwise call me on ********** 683 after 5pm

AND THAT IS ONE OF THE MANY REASONS YOU LOOSING CUSTOMERS TO OTHER MEANS OF WATCHING TV